Shenzhen Smida Intelligent Equipment Co., Ltd. continuously monitors the manufacturing process of laser marking machine for aluminium. We have set up a regulatory framework for ensuring product quality, starting from the raw materials, manufacturing process to distribution. And we have developed internal standard procedures to ensure consistently high quality products are produced for the marketplace.

The company has expanded the customer base with the premium products. Our Smida products are well received by the global enterprises for the cost-effectiveness they demonstrate. They help the customers reduce cost and increase profit margin, which leaves them a good impression. Furthermore, our quick response to customers enhances the customer experience, building a strong brand that attracts new customers from different channels. The products incline to reinforce their dominance in the market.

After discussing the plan of investment, we decided to invest heavily in the service training. We built an after-sales service department. This department tracks and documents any issues and work to address them for customers. We regularly arrange and conduct customer service seminars, and organize training sessions that target specific issues, such as how to interact with customers through the phone or via the E-mail.